What does the future of customer service look like? And how will digital technologies impact the way customer service is delivered? These are two among many other questions that we at Thinque addressed when we analysed the future for a client of ours within the customer service industry. In this blog post, we will share some of that research, insight and foresight.
Posted on Thursday, 23 Jun 2016
The Internet of Things has impacted and redefined both B2B and B2C industries such as media, financial services, automotive, shipping and agriculture. Another industry which is being impacted by connected devices and machine-to-machine communication is retail. In this blog post, I will share three remarkable statistics that indicate that the Internet of Things is revolutionising retail.Read Full Entry
We at Thinque have previously written about the importance of customer experience and content from a B2C perspective, so therefore we thought it would be relevant to highlight some key facts about these two aspects from a B2B perspective.Read Full Entry
During recent years, we have seen the rise of peer-to-peer, on-demand and platform businesses models disrupt established industries such as transportation, finance, hospitality, consumer goods, professional services and even food. The sharing economy is no longer just a niche, it's starting to reshape the whole economy.Read Full Entry
During recent years Nike has increased their digital investments, and as a result we've seen interesting products and services like the Nike+ Running App, Nike FuelBand and NikeID. In the middle of march this year Business Of Fashion reported that Nike launched a new shoe called HyperAdapt 1.0, it's a shoe that uses "adaptive lacing" technology that enables the wearer to tighten and loosen the shoelaces by touching a small button. This new product is one part of their new strategy which is all about personal transformation.Read Full Entry
Disintermediation is defined as the process of eliminating the intermediary in a transaction between two parties. The digitisation has disintermediated several industries such as hospitality, retail, transportation and music. Two other industries that are facing similar challenges are the food and financial advice industry.Read Full Entry