How To Create An Impactful Brand Experience

Posted on Wednesday, 11 Nov 2015

Seamless transitions across analogue and digital touchpoints are key in order to create impactful and memorable customer experiences. When designing a brand experience it can be helpful to adress these three questions:
  • Where are the friction points in the customer journey?
  • Which brand touchpoints can be digitized and which ones should remain analogue?
  • How can you create a personalized customer experience?
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Tags: omnichannel, seamless

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